Payton Healthcare Solutions Pvt Ltd is committed to ensuring customer satisfaction. If you have any concerns or are dissatisfied with our services, we encourage you to reach out to us through the following channels:

Step 1: Raising a Grievance

You can raise your grievance through any of the following methods:

• Email: Send an email detailing your concern to help@paytonhealth.com. Please include your name, contact details, any relevant reference numbers (like claim ID if applicable), and a clear description of the issue.
• Phone: Call our customer support helpline at +91 91640 23507. Our representatives are available to listen to your concerns.
• Letter: You can send a written complaint to our registered office address:
  Payton Healthcare Solutions Pvt Ltd
  Kalyan Nagar
  Bengaluru, Karnataka - 560043
  India

Step 2: Acknowledgement

We will acknowledge receipt of your grievance within 2 working days via email or phone, providing you with a reference number for tracking purposes.

Step 3: Resolution

Our team will investigate your grievance thoroughly and aim to provide a fair resolution within 15 working days from the date of acknowledgement. We will communicate the resolution to you through the same channel you used to raise the grievance, or your preferred contact method if specified.

Step 4: Escalation

If you are not satisfied with the resolution provided in Step 3, or if your grievance has not been addressed within the stipulated timeframe, you may escalate the matter to our Grievance Redressal Officer:

• Name: Rajinder Singh
• Designation: Operations Head
• Contact Number: +91 77609 02500
• Email: help@paytonhealth.com (Please mention "Escalation" in the subject line)
• Postal Address: (Same as above)

The Grievance Redressal Officer will review your case and provide a final response within 10 working days of receiving the escalated complaint.

We value your feedback and are dedicated to improving our services. Please note that this policy covers grievances related to services provided directly by Payton Healthcare Solutions Pvt Ltd. Issues related to insurance policy terms, claim decisions made by insurers/TPAs, or hospital billing practices should primarily be addressed with the respective entities, although we can assist in facilitating communication where our services are involved.